My car had been sitting for 4 months because of the logistics of where I was going to take it and how. Marcela helped me along with that. My car was towed to the shop. The shop is neat and clean, and the lobby is like a hotel lobby with drinks and snacks and a TV. I was shuttled back home soon after my arrival with my car. I was kept informed by manager Andres as to the status of my car. Excellent customer service and of course, my car was repaired.