Miami's Quality Auto is THE BEST! They truly care about their customers and are proud to provide you with the best service possible, and it totally shows.My alternator and battery died and when I had AAA send me a tow truck they suggested that I go to QAR. I took their advice and could not have been more satisfied. The car trouble was just the last straw on top of an already terrible day, and contrary to most auto repair shops, QAR was actually the one place that made my day better. When I went in, the receptionist, Jay, was immediately kind to me and made me feel welcome and comfortable. They invited you to get some free coffee or a snack while they check out your car, and since I don't know a whole lot about auto stuff, it was great to feel welcome instead of intimidated. Andres, who oversaw my car repair, was equally friendly and took the time to explain exactly what was wrong with my car and what the solution was, rather than treating me like a stupid girl who can't drive (which is what the tow truck driver did). He even gave me a ride home afterwards because my phone was dead so I couldn't call a friend, and I felt 100% comfortable riding with him, which is a big thing in my opinion. They had the car fixed in under 24 hours and for a reasonable price.Just two weeks later, my passenger window came detached from whatever holds it up inside the door and fell down into my door panel. After my first experience I already completely trusted QAR, so I called them and explained the situation and was able to drop it off right away. They looked at it within a few hours and called me back to explain the situation. Andres told me exactly what had happened and the two options I had to fix it, and when I asked if the more expensive one was really necessary, he said no. I put in the order for the cheaper option (rebonding my window to the door), and again they had it ready for me in less than 24 hours. And again, they were extremely nice and informational the entire time -- and being able to grab some free Doritos and a water bottle on your way out doesn't hurt!Finally, to top it off, they have a great referral program. Every time you get a service they give you a postcard for a free check-up that you can give to a friend. It includes an oil change, tire rotation, all this other stuff that's worth $87 total, and when your friend goes in to get this service for free, you get the same service for free too. So now I have two friends planning to go in!Like I said, I couldn't have been happier. It feels great to be 100% comfortable calling my auto repair place and know that they'll speak to me by name and tell me the real deal. Even my dad is really glad to know that I have a competent and honest auto repair place that he and I both feel like we can trust while I'm in Miami for school. I wish I could give it six stars! Thanks, QAR!